F.A.Qs
Ordering
If there is a problem with your Women's Sports Gear order please contact our Customer Care Team on 07447 029024 or email : customercare@womenssportsgear.co.uk. You can pay for your order online by using the following: PayPal. We do not accept cheques or cash Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards. You need to register your card with a password. You need only do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out. You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card. To find out more about these services, visit the Verified by Visa website or the Mastercard SecureCode website. If we have any problems with your order we may contact you via telephone. We will not pass on your telephone number to any third parties apart from our courier company for delivery information. We do try to keep the website up to date so that this doesn’t happen, however sometimes items sell out really quickly. When this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be frustrating and are working hard to stop this occurring.
Delivery
Return postage is at your own cost. We hope you will be happy with your purchase, but if you change your mind please send your returns back to us within 30 days of receipt of order. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage. For Returns address information please contact: customercare@womenssportsgear.co.uk Please email customercare@womenssportsgear.co.uk or call 07447 029024 if you have any questions. Once our warehouse has received your returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days. Delivery is free on orders £60 or over, this will be delivered on our standard delivery service. For orders under £60 there is a charge for delivery within the UK of £3.99 for standard delivery (within 5 workings days). We aim to dispatch standard orders within 24 hrs and postage should take an additional one to 5 working days depending on which service you have selected. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. When we send out your order we enclose a copy of your invoice, please circle the items you are returning with a brief explanation as to why you are returning them. If you are unsure about what you would like instead, or have a particular reason for returning items, we would love to hear from you, so feel free to call us on 07447 029024 or email customercare@womenssportsgear.co.uk. Please contact us for returns address information at : customercare@womenssportsgear.co.uk
Returns
We understand that you may occasionally want to return items that are not suitable and are very happy to help you choose something else or offer a full refund. Please return your item to us in perfect condition, within 30 days of receipt of order including the copy of your invoice for a full refund. Faulty items may be returned at any time. This does not affect your statutory rights.
Fit & Sizes
Yes, view our size guide here >> Short length is approximately 29.5” (75cm), regular length is approximately 31.5” (80cm) and long length is approximately 33.5” (85cm). Please note that these are approximate lengths only, there are slight variations dependent on the size that you order and manufacturer.
Product Information
All of our clothes have washing guidelines on them. You should never wash technical fabrics with conditioner as it clogs up the pores and stops the fabric from ‘wicking’ the sweat away from your skin.
Privacy
Primarily so that we can contact you if there is a problem with your order; we find that most people respond faster this way. We will also contact you to let you know our latest news or special offer, however if you do not wish to hear from us we can take you off our list. The quickest way to do this is to unsubscribe from the last/next e-mail you receive from us. Go to the bottom of the e-mail, click unsubscribe and you will be taken off our e-mail list. Otherwise e-mail us at customercare@womenssportsgear.co.uk and we will unsubscribe you from the list.
Discounts & Promotions
To use a valid promotional/discount code you can either enter it into the promotional code box on the “my bag” page and click on apply or you can enter this into the promotional code box on the checkout page and select apply to ensure that your discount has been applied.
General Information
Please contact us if we can be of any assistance. E-mail customercare@womenssportsgear.co.uk or call 07447 029024 between 8am - 9pm weekdays, 10am - 6pm Saturdays and Sundays. (Call charges vary according to service provider) Email : customercare@womenssportsgear.co.uk We aim to respond within 24 hours of receiving your email. Complaints Women's Sports Gear strives to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience. All complaints will come through to our Customer Care team in the UK. Write to Us
